Les Folies is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines Les Folies privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. By visiting Les Folies you are agreeing to the policies detailed below.
What if I communicate with Les Folies electronically?
When you send an email to Les Folies or visit the web site, you are communicating with us electronically. When you send an email to Les Folies, you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Les Folies may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Les Folies provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Les Folies become the property of Les Folies.
What information does Les Folies collect?
In order to serve you better, Les Folies collects and stores your personal information when you: (i) create an account on Les Folies; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Les Folies, or register for an account on Les Folies. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.
What does Les Folies do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Les Folies, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Les Folies is able to shorten your checkout process and allow you to check your order status online.
How does Les Folies safeguard my personal information?
Les Folies has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via SSL technology incorporated through Pay Pay - the most trusted and widely used payment processing gateway in the world. We store your personal information securely in our Les Folies database. We never store your credit card information.
Does Les Folies provide a way to update or remove personal information?
Please send an email to one of the Les Folies girls indicating you wish your information to be removed from our order system. We will complete this and provide you with notice once this has been done. Please be aware that we will need your information to process your order before it is removed.
How does Les Folies use my e-mail address?
Your e-mail address is used to create and identify your account on Les Folies. Your e-mail address is also used by Les Folies to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Les Folies services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.
PLEASE NOTE: It can take up to 3 business days to process this request so you may get another email from us. Thank you in advance for your understanding.
Your consent
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Les Folies privacy policy. Les Folies reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
How to Shop
We want you to order from Les Folies with total confidence. All information including your credit card and personal information passed from you to Les Folies is transmitted via a secured data transmission.
Les Folies features many brands and a variety of product ranges, so you can shop by style or brand. Each department has a directory to help you find exactly what you are looking for.
Payment
All sensitive/credit information supplied by you is transmitted via SSL technology incorporated through Pay Pay - the most trusted and widely used payment processing gateway in the world. We store your personal information securely in our Les Folies database. We never store your credit card information.
Postage and Delivery
Your Les Folies purchase will be delivered to you via Australia Post using Registered Post.
Delivery is a flat rate $8.00 throughout Australia (except for some items like the Magic Tree and the Toy Box).
All orders should arrive between 2-5 days. Should you require your delivery faster please contact us and a courier can be arranged at fees provided on receipt of your email.
If an item is not in stock you will be contacted via email. If no suitable alternatives are available we will simply deduct the value of the item when processing your payment
Payment Processing
Les Folies uses the Pay Pal system to process credit cards securely over the internet. Pay Pal is accepted and trusted all over the world for their safe payment system, security of information and exceptional service. For more information, visit Pay Pal's website.
Returns and Exchanges
There is nothing that pleases us more than a happy customer, your satisfaction is our priority. If you are not completely satisfied with your purchase it may be returned within 10 days of receipt of purchase.
Exchanges are to be returned at the customers own expense and sent through Australia Post to:
Les Folies
PO BOX 5230 Middle Park VIC 3206
Please note: a returned item must be unworn, with tags and packaging intact.
There are no refunds or exchange on sale items.
For retail stockists, please contact Les Folies.
I met you at Magnolia Square. We bought some of your gorgeous clothes for my baby Harry and I just wanted to let you know how great they are. He looks so beautiful in them; it's so nice to have lovely things for a little boy, it's rare! Rebekah
We saw you at the Magnolia Square at the Brighton town hall, and bought a little white cotton outfit - which is just beautiful!!! Thank you! Jess
We really hope you'll enjoy shopping for your little ones at Les Folies. If you did, please let us know and we will post your comments for all to see!
Send us an email to info@lesfolies.com.au
Les Folies
PO BOX 5230 Middle Park VIC 3206
info@lesfolies.com.au